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Sales techniques placement test
This quick quiz will help you take stock of your sales knowledge and find a course suited to your level.
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1. How to introduce a sale?
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Give the price of the product directly.
Greet the customer and ask what they want.
Argue about the product without knowing the customer's needs.
2. The seller's goal is to :
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Make the sale.
Have or maintain a lasting relationship with the buyer.
Show the buyer that we know everything.
3. If a customer comes to a store for the first time, what factors will make them want to come back ?
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Welcoming and good quality products.
A smile is enough.
Good quality products are enough.
4. The function of the seller includes :
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Advising customers on the choice of products.
Only selling products.
5. Presenting a product, even with an argument, to a customer who has not mentioned it, is to force him to buy.
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True
False
6. What strategies should be put in place to be able to advise clients ? (plural answers)
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Only list the products you like
Taste the products of your brand
Know the composition of the products
Take an interest in production methods
7. In the first contact with the customer, the best practices are : (plural answers)
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Avoid negative gestures.
Greet the incoming people.
Directly offer the latest products.
8. Finding the right distance with our interlocutor is important because : (plural answers)
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It influences our relationships.
It puts the customer at ease.
We should not rush the customer.
9. What are the indispensable behaviors ? (plural answers)
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Adopt a reassuring attitude and look at the customer kindly.
Have a neat and representative appearance.
Know how to approach the customer to create a relationship.
Take care of your intonation and articulation.
10. When approaching a customer by talking about a new product, it is a : (plural answers)
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Social approach.
Commercial approach.
Product approach.
11. Cross-selling is done with the use of expressions :
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« Will that be all ? »
« I propose a novelty to you. »
« With this ? »
12. The quality of reception is as important as : (plural answers)
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The quality of the products marketed.
The atmosphere of the store.
The after-sales service.
13. If I want to suggest to a customer to buy a refreshing drink with their ice cream, I will say :
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« You should take a drink with your ice cream. »
« Je vous propose cette boisson qui ira parfaitement avec votre glace. »
« Would you like a drink with your ice cream ? »
14. Sales require : (plural answers)
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Experience.
Practice
Training.
15. The position of salesperson in a bakery is sought after by : (plural answers)
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Bakeries.
Pastry shops.
Restaurant chains.
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