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Sales techniques placement test
This quick quiz will help you take stock of your sales knowledge and find a course suited to your level.
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1. How to introduce a sale?
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Argue about the product without knowing the customer's needs.
Greet the customer and ask what they want.
Give the price of the product directly.
2. The seller's goal is to :
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Make the sale.
Have or maintain a lasting relationship with the buyer.
Show the buyer that we know everything.
3. If a customer comes to a store for the first time, what factors will make them want to come back ?
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A smile is enough.
Welcoming and good quality products.
Good quality products are enough.
4. The function of the seller includes :
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Only selling products.
Advising customers on the choice of products.
5. Presenting a product, even with an argument, to a customer who has not mentioned it, is to force him to buy.
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False
True
6. What strategies should be put in place to be able to advise clients ? (plural answers)
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Take an interest in production methods
Only list the products you like
Know the composition of the products
Taste the products of your brand
7. In the first contact with the customer, the best practices are : (plural answers)
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Greet the incoming people.
Directly offer the latest products.
Avoid negative gestures.
8. Finding the right distance with our interlocutor is important because : (plural answers)
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It influences our relationships.
It puts the customer at ease.
We should not rush the customer.
9. What are the indispensable behaviors ? (plural answers)
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Know how to approach the customer to create a relationship.
Adopt a reassuring attitude and look at the customer kindly.
Take care of your intonation and articulation.
Have a neat and representative appearance.
10. When approaching a customer by talking about a new product, it is a : (plural answers)
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Product approach.
Commercial approach.
Social approach.
11. Cross-selling is done with the use of expressions :
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« Will that be all ? »
« I propose a novelty to you. »
« With this ? »
12. The quality of reception is as important as : (plural answers)
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The after-sales service.
The quality of the products marketed.
The atmosphere of the store.
13. If I want to suggest to a customer to buy a refreshing drink with their ice cream, I will say :
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« Je vous propose cette boisson qui ira parfaitement avec votre glace. »
« Would you like a drink with your ice cream ? »
« You should take a drink with your ice cream. »
14. Sales require : (plural answers)
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Practice
Training.
Experience.
15. The position of salesperson in a bakery is sought after by : (plural answers)
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Restaurant chains.
Bakeries.
Pastry shops.
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