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Sales techniques placement test
This quick quiz will help you take stock of your sales knowledge and find a course suited to your level.
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1. How do you announce a sale?
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State the price of the product directly.
Discuss the product without knowing the customer's needs.
Greet the customer and ask what they want.
2. The seller's goal is to:
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Establish or maintain a long-term relationship with the buyer.
Close the sale.
Show the buyer that we know everything.
3. If a customer visits a store for the first time, what factors will make them want to come back?
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Friendly service and high-quality products.
Good-quality products are enough.
A smile is enough.
4. The seller's responsibilities include:
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We only sell products.
Advising customers on product selection.
5. Presenting a product—even with a sales pitch—to a customer who hasn't asked for it is tantamount to forcing them to buy it.
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True
False
6. What strategies should be implemented to be able to advise clients? (multiple answers)
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Try your brand's products
List only the products you like
Know the ingredients of the products
Take an interest in production methods
7. When making initial contact with a customer, the best practices are: (multiple answers)
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Avoid negative gestures.
Offer the latest products directly.
Greet the people as they arrive.
8. Finding the right distance with the person we're talking to is important because: (multiple answers)
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We shouldn't rush the customer.
It puts the customer at ease.
It affects our relationships.
9. What are the essential behaviors? (multiple answers)
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Pay attention to your intonation and articulation.
Have a neat and professional appearance.
Adopt a reassuring attitude and look at the customer kindly.
Know how to approach customers to build a relationship.
10. When approaching a customer by talking about a new product, it is a: (multiple answers)
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Product Approach.
Social approach.
Sales approach.
11. Cross-selling is done using the following expressions:
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"I have something new to show you."
"With this?"
"Is that all?"
12. The quality of reception is just as important as: (multiple answers)
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After-sales service.
The atmosphere of the store.
The quality of the products sold.
13. If I want to suggest that a customer buy a refreshing drink with their ice cream, I will say:
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"I'd like to recommend this drink—it'll go perfectly with your ice cream."
"You should have a drink with your ice cream."
"Would you like a drink with your ice cream?"
14. Sales require: (multiple answers)
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Experience.
Training.
Practice
15. The position of salesperson in a bakery is sought after by: (multiple answers)
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Bakeries.
Restaurant chains.
Pastry shops.
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